Privacy Policy


Your Privacy Matters to Us

At Pet Comfort, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information from you in the following ways:

1. Personal Information

When you make a purchase or create an account, we may collect:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely through Shopify or other trusted gateways)

2. Non-Personal Information

We may also collect technical data such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited and time spent on our site

This information helps us improve your browsing and shopping experience.

How We Use Your Information

We use the collected data to:

  • Process and deliver your orders

  • Provide customer support through our chatbox

  • Improve website performance and user experience

  • Send order confirmations, shipping updates, or promotional offers

  • Prevent fraud and ensure transaction security

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Cookies

Our website uses cookies to personalize your shopping experience and track performance. Cookies help us:

  • Remember your cart items and preferences

  • Analyze website traffic and improve functionality

You can choose to disable cookies in your browser settings, but some website features may not function properly.

Data Security

Your data security is our top priority.
We use SSL encryption and secure payment gateways to protect your information during transmission and storage. All personal data is stored safely and accessed only by authorized personnel.

Third-Party Services

We may use third-party services such as Shopify Payments, PayPal, or Google Analytics to process payments or analyze user behavior.
These services operate under their own privacy policies, which we recommend reviewing for more information.

Your Rights

You have the right to:

  • Request a copy of your personal data

  • Request correction or deletion of your information

  • Opt out of promotional emails anytime

To exercise these rights, please contact our support team through the website chatbox.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
All updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the chatbox available on our website.

Pet Comfort – Protecting Your Privacy, Securing Your Trust.